Shipping policy

🐾 PETOPIA Shipping Policy

At Petopia, we are committed to delivering your pet’s happiness as quickly and safely as possible 🐶🐱

🚚 Processing Time

All orders are processed within 1–3 business days
Orders are not processed on weekends or holidays

📦 Shipping Time

🇺🇸 United States: 5–10 business days
🌍 International: 7–15 business days

Please note: Shipping times may vary depending on demand and location.

💸 Shipping Cost

✅ Free Shipping on orders over $50
📦 Standard shipping fee applies to orders below $50

📍 Order Tracking

Once your order is shipped, you will receive a tracking number via email
You can track your order anytime using the provided link

⏳ Delays

We always try our best to deliver on time, but delays may occur due to:

High demand
Weather conditions
Carrier issues

If your order is delayed, please don’t worry — your package is on its way ❤️

📫 Incorrect Address

Please make sure your shipping address is correct at checkout.
Petopia is not responsible for orders shipped to incorrect addresses provided by customers.

📦 Lost or Stolen Packages

Petopia is not responsible for lost or stolen packages after delivery confirmation.
If you experience any issues, please contact the shipping carrier directly.